Support

We usually reply within 1–2 business days.

Get in touch

Include your iOS version, app version, and a screenshot when possible.

Common questions

I was charged but Pro isn't unlocked

Open the app → Profile tab → tap Restore Purchases. Purchases are tied to your Apple ID, so make sure you're signed in with the same Apple ID that made the purchase. If Restore doesn't work, email us with your App Store receipt and we'll fix it.

How do I cancel my subscription?

Subscriptions are managed by Apple, not by SATellar:

Open iPhone Settings
Tap your name at the top → Subscriptions
Select SATellar → Cancel Subscription

You'll keep Pro access until the end of your current billing period.

Can I get a refund?

Apple handles all refunds for App Store purchases. Visit reportaproblem.apple.com, sign in with your Apple ID, find the SATellar charge, and request a refund. We can't issue refunds directly.

How do I reset my progress?

All your data is stored locally on your device. To fully reset:

Delete the SATellar app from your iPhone
Reinstall from the App Store

This removes your streak, sessions, bookmarks, and badges. Your subscription stays with your Apple ID — tap Restore Purchases after reinstalling.

The app crashed or froze

Try these in order:

Force-quit SATellar (swipe up, flick the app away) and reopen
Restart your iPhone
Make sure you're on the latest version (App Store → your profile → check for updates)
If it still happens, email [email protected] with your iOS version + app version and a screen recording if possible

My score prediction dropped — is something wrong?

No, that's by design. The prediction reflects your most recent performance. A tough session or an off day will pull it down; a string of correct answers will pull it back up. Over time it stabilizes. We recommend practicing consistently for at least a week before judging the prediction.

Is my data private?

Yes. Practice data never leaves your device. Apple processes your subscription purchase through RevenueCat, which receives a purchase token and anonymous user ID — nothing else. Read our full Privacy Policy for details.

I'm having another issue not listed here

Email [email protected]. Please include:

Your iPhone model and iOS version (Settings → General → About)
SATellar app version (Profile tab, bottom of screen)
A short description of what happened and what you expected
A screenshot or screen recording if the bug is visual

More help

SAT® is a registered trademark of College Board, which is not affiliated with, and does not endorse, SATellar.